Privacy Policy

Luxvista Victoria Pty Ltd Privacy Policy

Effective Date: 10 July 2025

Luxvista Victoria Pty Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us.

1. What Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Residential address or suburb

  • Product interests (e.g. blockout blinds, outdoor blinds)

  • Other information you voluntarily provide

We collect this information when you:

  • Complete our website enquiry forms

  • Submit a Facebook or Instagram Lead Ad form

  • Contact us by phone, email or social media

  • Book a measure and quote appointment

2. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries

  • Provide you with quotes and measure/installation bookings

  • Manage your orders and deliver services

  • Communicate with you about your project or our offers

  • Improve our services and customer experience

  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Our team members and contractors who help deliver our services

  • Service providers (e.g. email systems, CRM tools) who assist in running our business

  • Legal or regulatory authorities if required by law

All parties are required to handle your information securely and only for the purposes we specify.

4. Marketing

We may use your contact details to send you information about our services, offers or promotions. You can opt out at any time by contacting us or using the unsubscribe option in our communications.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no data transmission over the internet is 100% secure. We cannot guarantee the security of information you send us electronically and you do so at your own risk.

6. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of your personal information if it is inaccurate, incomplete or out-of-date

Please contact us using the details below to make a request.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve your experience and understand how visitors use our site. You can adjust your browser settings to refuse cookies if you prefer.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

For any questions about this Privacy Policy or your personal information, please contact:

Luxvista Victoria Pty Ltd
Email: admin@luxvista.com.au
Website: www.luxvista.com.au